Billing FAQ

How do I pay? In crypto through Heleket, or from your account balance. Top up the balance under Billing → Add funds.

When are renewals due? A renewal invoice is created 7 days before the due date and we remind you 3 days and 1 day before. With auto-pay on (Account), renewals are paid from your balance automatically when it covers them.

What if I don't pay? The service is suspended on the due date and deleted with its data after the grace period (7 days by default). Paying any time before deletion restores it.

I paid the wrong amount. Overpayments are added to your balance. Underpayments are reviewed by our team — open a billing ticket.

Refunds? Crypto payments are non-refundable; we credit your account balance instead where appropriate. See the refund policy.

How do I cancel? Service → Billing → Cancel at period end. The service runs until the paid period ends and is then deleted.

Support scope

Included: the platform, servers, networking, SSL, the deployment pipeline and restores. Not included: bugs in your own code or app configuration. First reply within 24 hours.